Records in scope
- Customer complaints and NCRs
- 8D and corrective-action records
- PPAP and controlled change references
- Supplier quality history
A controlled way to retrieve earlier evidence when a repeat defect may span product family, plant, process step or supplier response.
View all industry examples ↗This scenario describes a possible workflow using no customer records. Terminology, obligations and approval authorities must be checked against the manufacturer's products, markets and controlled procedures.
A customer complaint resembles a defect previously contained through an 8D. The team needs to compare the old failure mode, verified actions and process-change evidence before deciding the next investigation step.
Is the earlier 8D genuinely relevant, what changed, and does the available evidence support or weaken a recurrence hypothesis?
RepeatProof does not approve an 8D, PPAP, deviation, product release or customer response. Customer-specific requirements and the authorised quality team remain authoritative.
Each stage has an owner and a visible boundary. Exact fields, systems, permissions and retention are agreed before data is exchanged.
A named quality owner defines the current issue, records in scope and decisions that remain outside RepeatProof.
Required fields, record counts, date coverage, missing values and source ownership are checked before analysis.
Versioned rules surface potentially related records with source references, match reasons, confidence and limitations.
An authorised person records Accept, Maybe or Reject and returns the approved evidence pack to the controlled customer process.
The assessment checks whether your history is suitable and identifies the smallest credible first proof. It does not require a live QMS integration.