Privacy notice

Last updated 4 September 2026

Who we are

RepeatProof is a UK-based business operated by Chris Williamson and is the controller of personal information collected through this website. Contact us at hello@repeatproof.com.

Information we collect

When you request a Quality Memory Assessment, we collect your work email, company, company size, manufacturing sector, approximate NCR, CAPA and complaint volume, stated quality challenge and the source of the enquiry. If you choose to provide it, we also collect high-level information about data sources, record types, data consistency, preparation time and the current search process. Do not submit confidential quality records or personal data through the assessment form. We may also collect later correspondence, meeting notes and technical information sent by your browser.

Customer workspaces

For contracted services, the customer normally acts as controller and RepeatProof acts as processor for authorised-user data and scoped quality records. The permitted data, purpose, region, access roles, retention and deletion instructions are agreed before customer data is accepted. Personal data in manufacturing quality records should be removed unless expressly required and agreed.

Why we use it

We use enquiry information to respond, qualify the requested service, arrange meetings, prepare proposals and maintain appropriate business records. Our lawful bases are taking steps at your request before a contract and our legitimate interest in operating and improving our business.

Sharing and international transfers

We use carefully selected service providers for hosting, authentication, email delivery, scheduling, analytics and payment processing. They process information only for agreed purposes. The current categories and service boundary are published on our subprocessor page. Where information is transferred outside the UK, we use an appropriate legal safeguard.

Retention

Unsuccessful enquiries are normally retained for up to 24 months. Customer and contractual records may be retained for up to seven years where required for legal, tax or business-record purposes. Workspace content follows the customer-specific retention and deletion schedule in the order and DPA.

Your rights

You may ask for access, correction, deletion, restriction, portability or objection where applicable. Contact us using the address above. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

Changes

We will update this notice when our processing or service providers materially change.